Many landlords don't know where to draw the line between tenant and friend. The truth is, you shouldn't even try and develop a strong relationship with your tenant. It can make it even more difficult to do the hard things later, such as eviction.
More often than not, tenant's sway their landlords and end up getting a 2nd, 3rd, or even 4th chance. Multiple times a year we get calls from landlords asking what to do! "It's been 5 months and I've gotten no rent." Evictions are especially tough to handle if you've developed a relationship with the tenant. Taking them to court and essentially having to kick them out of their place of living can take a toll on the landlord.
This is why it's so important to have an unbiased professional. That's where we come in as property managers. We handle all issues especially when landlords aren't able to step up and address the problem themselves. Our whole job as property managers is to be there for the landlord and tenant in a professional, efficient manner.
Before it's too late, hire a property manager to be there for all your landlord needs!